My account tells me I have run out of swaps for this month, which means it thinks I have made three swaps. This is possible, but I don’t recall more than two.
However, I can’t check this information for myself, as there doesn’t seem to be anywhere that I can see what swaps were made, and when:-
It’s no biggie at the moment, because I will get three more swaps on Friday, so not long to wait.
But it would be nice if this information about me, which NowTV clearly have, could be made visible to me as well.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.