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Divangel40
Advocate

No phone number

Hi, 

I signed up to nowtv broadband and calls last November. I was supposed to be sent a landline number but this never happened.  I have checked my messages and there is nothing there. And it is hard work trying to get hold of anyone to help me fix this.

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Divangel40 

Have you got a landline telephone connected ?

Have you tried any of these communication methods in the link page below to contact NOW Broadband? 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Divangel40
Advocate

Hi Schnapps,

I have a landline connection just haven't needed to use it because of primarily using a mobile phone. However need to set up the landline due developing a poor signal with my mobile network. 

They said a number would be sent wjem setting up broadband but never did. And never got round to chasing it up due to having a baby. 

And there is no contact details on here other than the complaint number you have given. Thank you 

 

schnapps
Legend 5
Legend 5

Hi @Divangel40 

If you have a landline line phone physically connected then have you tried the suggestion in this linked thread below to find your number.

https://community.nowtv.com/t5/NOW-Stick/How-can-I-find-out-my-landline-number/m-p/520204 

The complaints link that I posted previously will get you through to the NOW Broadband Team who can answer NOW phone related matters.