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Anonymous User
Not applicable

No access to live chat

I have spent about 10 minutes going round in circles trying to contact NOW TV directly and cannot find how to contact the live chat.  We bought a Sports Day membership a few weeks ago and it is still not registered on our account, so we cannot watch sky sports mobile on a phone.  Please could someone advise me if they know how you can contact NOW TV directly?

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try another browser or deleting cookies and data.

Make sure to be signed in and use the ‘How to get in touch’ drop down.

https://help.nowtv.com/get-in-touch/tv/vouchers-and-offers

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you for trying to help!  The problem is that there is no way to contact them directly via the get in touch option...it keeps asking you about why you are contacting them and you have to select an option.  If there is not one that is appropriate (and there is not one that says live chat or other), your only option is to go back to the main menu!

redchiz1
Champion 2

Try the green Chat online button near the top of the page here, that should get you straight through to an advisor. 

Bear in mind that theSports Mobile membership only carries a limited number of channels:

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

gavs82008
Legend 5
Legend 5

@Anonymous User 

To get live chat you need to follow what I said completely, which was “use the ‘How to get in touch’ drop down” and that’s at the bottom of the page from that link.

FYI that I do not work for NOW, just a NOW customer trying to help