07-01-2019 11:18
Just signed up for NOW TV broadband. I put in all my details including card details, home address, e-mail adress and when I want the broadband to go online however I haven't received any confirmation email. I checked my spam folder, nothing is there either.
Please help. Is there a number I can call?
07-01-2019 13:06
Hi @Anonymous User
When you go to My Account > Orders & Appointments whilst logged in on here with the details you used when signing up to the broadband deal does it show the order being processed ?
Also, under My Account > Message Centre is there any emails shown ?
If not your best bet is to contact live chat from the link page below.
07-01-2019 14:31
Thank you for your reply,
Unfortunately I can't see any details in either of these. It says ;
"You won’t be able to see it here, but dig out the email confirmation we sent you and you’ll find a tracking link. Just click on the link from your email, to check the progress of your order." in Orders and Appointments
and just "View my bills & payments / Payment details" in Message Centre.
Does this mean the order didn't go through and I try again?
07-01-2019 14:38
Hi @Anonymous User
Sounds like to me if you only ever used one email address and account with nowtv.
However, just in case of avoiding a duplicate order on their system, i would suggest you speak to nowtv live chat for them to double check on their system, before you try ordering the nowtv broadband deal online once again.
06-09-2019 12:38 - edited 06-09-2019 12:41
What is wrong with this company? I have the same problem. Booked an installation online and paid for it. No confirmation received. Wasted several hours trying to communicate with the company. Online chat does not work. I will cancel as soon as I can as obviously in a complete mess.
08-02-2020 20:19
I had a problem when signing up online and received a prompt asking me to phone them and a number, I completed sign up on the phone.
I didn't receive any confirmation of order email but I did receive an email asking me to finish setting up my online account and saw the order was there.
Phone number I was given for their customer services was 0330 0412492 😉