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Anonymous User
Not applicable

No Confirmation Email

Just signed up for NOW TV broadband. I put in all my details including card details, home address, e-mail adress and when I want the broadband to go online however I haven't received any confirmation email. I checked my spam folder, nothing is there either. 

Please help. Is there a number I can call?

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5 Replies
schnapps
Legend 5
Legend 5

Re: No Confirmation Email

Hi @Anonymous User

When you go to My Account > Orders & Appointments whilst logged in on here with the details you used when signing up to the broadband deal does it show the order being processed ?

Also, under My Account > Message Centre is there any emails shown ?

If not your best bet is to contact live chat from the link page below.

https://help.nowtv.com/contact-us/managing-my-devices

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Anonymous User
Not applicable

Re: No Confirmation Email

Thank you for your reply,

Unfortunately I can't see any details in either of these. It says ;

"You won’t be able to see it here, but dig out the email confirmation we sent you and you’ll find a tracking link. Just click on the link from your email, to check the progress of your order." in Orders and Appointments

and just "View my bills & payments / Payment details" in Message Centre. 

Does this mean the order didn't go through and I try again? 

 
 
schnapps
Legend 5
Legend 5

Re: No Confirmation Email

Hi @Anonymous User

Sounds like to me if you only ever used one email address and account with nowtv.

However, just in case of avoiding a duplicate order on their system, i would suggest you speak to nowtv live chat for them to double check on their system, before you try ordering the nowtv broadband deal online once again.

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Anonymous User
Not applicable

Re: No Confirmation Email

What is wrong with this company? I have the same problem. Booked an installation online and paid for it. No confirmation received. Wasted several hours trying to communicate with the company. Online chat does not work. I will cancel as soon as I can as obviously in a complete mess.

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Debs
Advocate

Re: No Confirmation Email

I had a problem when signing up online and received a prompt asking me to phone them and a number, I completed sign up on the phone. 

I didn't receive any confirmation of order email but I did receive an email asking me to finish setting up my online account and saw the order was there.

 

Phone number I was given for their customer services was 0330 0412492 😉

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