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Anonymous User
Not applicable

New membership, same email.

I have been a customer since June 2021. I had now broadband and calls membership until July 2022. This has been cancelled. NOT TRANSFERRED.

 

I wanted to setup a broadband and call membership in October 2022. I logged in my account. The section told me to call to do set up the new contract. I did call. I did set it up using the same email address and I received confirmation of this. My membership is now active since 10/11/22. The online account does NOT display new membership details but old cancelled ones. How to update to new membership details?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

If I were you I’d call the broadband team again and explain the situation. Not sure what can be done online to sort it out.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
FYI that I do not work for NOW, just a NOW customer trying to help