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Help
Anonymous User
Not applicable
‎30-11-2021 20:42

New customer help

I signed up for Now broadband over a week ago. 
ive had no emails and there’s no date showing on my account for an engineer or activation date.  
ive tried the chat but get the same messages repeating.  
I feel ready to leave at this point, but can’t even find how to cancel!

are they really this bad? Is there no customer service? Thanks.  

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1 Reply
schnapps
Legend 5
Legend 5
‎30-11-2021 20:47

Hi @Anonymous User 

 

Normally you get an email within an hour or so when you sign up online with NOW Broadband.

 

I am guessing you have checked your spam / junk email folder ?

 

Maybe the order didn't go through ?

 

Best bet is to phone the NOW Broadband Team using the telephone number on this link page below.

 

They are open between 8am to 8pm.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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