I cannot change the payment card details because the system requires a house name which my house does not have.
I spent and hour and a half between 2 calls on hold last time to change it with an adviser, the adviser has not saved the information and my payment is now late.
The chat online isn't working.
Absurd, isn’t it?
But can you use the Postcode option, where you put in your postcode, and it lists possible addresses, including yours, and you pick it out?
For me, this avoids the redundant (but otherwise mandatory) House Name, and includes my village as well as my post town, village being a field the manual input does not offer.
Another forum member had success be leaving the house name blank (even though it showed the red asterix to complete the field) and just clicked the enter button.
Don't know what internet browser they used but they confirmed that their bank card details did successfully update on the NowTV system.
I am guessing you have tried this already ?
Sorry i couldn't help any further where every time i have updated a bank card or created new accounts on behalf of my family members i haven't come across this myself asking for a house name.
Thank you for your reply but unfortunately it hasn't helped. I have tried using a different browser but the same red asterisk issue remains.
What really annoying is i waited on hold for ages and made a complaint a few days ago because i felt like it was the best way to resolve the problem. I went through everything again, the payment was taken from the correct account again, the details were changed again but i just tried adding movies and got the Oops message again! Went into my details and selected the one of 2 cards again and again was faced with the red asterisk of doom.
This is beyond frustrating.
I think my issue might have had something to do with the fact that the house name field for the payment card address was a required field according to the page formatting. If I remember correctly. I asked now TV to check whether this was indeed a required field and it turns out, after investigation, it wasn't it was just a page formatting error. Because as you can imagine a lot of addresses don't have house name in them. So house name can't be set as a required field when updating payment details.
Hi @Juls42 ,
Thanks for getting in touch, I've read through your comments and have tried the journey myself.
I've left the house name blank and details have been accepted. We're going to look into why we have the asterix and see if we can get that sorted.
In the mean time, can you please let us know what card your trying to update to?