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Anonymous User
Not applicable

‎08-12-2022 20:59

New Membership Subscriptions

The last two months I have notice that some new monthly subscriptions have been added without me knowing and I've had to cancel them again today. But am still getting billed for them. 

It's Entertainment £9.99, an cinema £9.99 packages and something called nowtv boost £4.99 

I only want internet no TV packages are needed. 

Am now out of pocket by £50.00

Anyone else have this issue with NOW? 

 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎08-12-2022 21:06

@Anonymous User 

You should put a payment PIN on your account to ensure no future memberships can be activated without your say so.
https://help.nowtv.com/article/change-pin-settings

To stand any chance of a refund you will have to contact live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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