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evegood
Newbie

Need to change email

I need to change my email address without having to use a link sent to the address I started the account with that I am locked out of. Every time I try to get to a chat I end up going in circles with a million tabs open and no access to a chat option. How can I change my email address if I can't access the email I opened the account with? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@evegood 

You aren’t getting chat, you are getting the ‘Get help quicker’, which does the opposite as it’s a bot. 

Go to live chat, make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/change-my-account-details

FYI that I do not work for NOW, just a NOW customer trying to help