NOW won't charge for my membership. Membership on hold.Help

[LI1]

After a failed payment due to expired card, I have updated my new bank details but NOW won't charge me so my membership is on hold. Without a PAY button within the app I'm now stuck.. when will they charge for my membership any idea??

[gavs82008]

@LI1 

Can you elaborate which membership your talking about? 
NOW provide both TV and broadband.

[LI1]

I'm talking about NOW tv, sports package 

[gavs82008]

@LI1 

Where did you take out the membership originally? Was it on the app or website?

[LI1]

I have received an offer via email and think I went on their website to activate..Will there be a difference app or website?

[gavs82008 · Accepted solution]

@LI1 

If you took the membership out via the app you won’t be able to manage it on the website.

For applying email offers I would suggest jumping onto live chat and speaking with staff. Click “chat online” within the green box, make sure you don’t click “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint