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dmlm
Newbie

NOW will not collect my payment

NOW is unable to collect my payment, multiple valid credit cards fail

 

6 Replies
schnapps
Legend 5
Legend 5

Hi @dmlm 

TV Memberships or NOW Broadband ?

What's the error message when you update your card and have your tried a different Internet browser or your smartphone with mobile internet data on it.

If you are using a VPN or out of the country when trying to update your details their system may not accept your card details.

dmlm
Newbie

Error Message: "

Sorry, we couldn't take your payment
Please try again in a moment"
have tried my smartphone 
have tried other cards that work with other vendors
I am not on a vpn
I have tried in chrome and firefox
dmlm
Newbie

and sorry it's broadband

schnapps
Legend 5
Legend 5

Hi @dmlm 

Is it regarding TV Membership payment or Broadband payment.

If you can confirm which, then i will then post on here the NOW contact details on how to get in touch with them.

dmlm
Newbie

its broadband

schnapps
Legend 5
Legend 5

Hi @dmlm 

Use the telephone number on this link page below to contact them for further assistance.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1