NOW cinema & entertainment taken from account without being requested

[Anonymous User]

Hey all, I have recently noticed i have been charged for both of these items for months without requesting them....We have not even watched a single movie etc all the months we have been charged, is it possible to request a refund on taken monies all that time? any help appreciated thanks

[gavs82008]

@Anonymous User 

Did you take out a free trial and never got the cancellation email?

If you didn’t get a cancellation email then you didn’t fully complete the cancellation process. 

Your best to put a payment PIN on your account to prevent any new memberships accidentally being taken out.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Jump onto live chat to see what staff can do for you. Method is in my signature below.