I signed up for a 7 day trail which required I add a card. If I try and go into "manage passes" to cancel the trail, I get an error message;
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I went on live chat and explained it all and she suggested a few things to no avail. I tried logging on via different devices, browsers and a public wi-fi but same issue so it has to be specific to my account. They said it would be passed on to the tech dept and I would be contacted asap. Did not hear anything so 3 days later went back on live chat and again they said there is nothing they can do it will be passed to the tech dept.
So I am left with either cancel the card (massive inconvenience) or pay £7.99 when I don't want to.