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Anonymous User
Not applicable

‎20-04-2019 14:04

NOW TV account cancellation and removal of All Details

Is there any way of Cancelling and Deleting a now TV account?

 

I have used live chat but they say they are unable to delete the account fully, all they can do is remove address details, card details, cancel passes and stop marketing emails

 

Has anybody else been able to sucessfully have their account fully removed including name and emailaddress

 

Surely this should be a simple request and should be suppoted by GPDR rules

 

  • The GDPR introduces a right for individuals to have personal data erased.
2 REPLIES 2
Anonymous User
Not applicable

‎20-04-2019 14:27

@Anonymous User wrote:

Is there any way of Cancelling and Deleting a now TV account?

 

I have used live chat but they say they are unable to delete the account fully, all they can do is remove address details, card details, cancel passes and stop marketing emails

 

Has anybody else been able to sucessfully have their account fully removed including name and emailaddress

 

Surely this should be a simple request and should be suppoted by GPDR rules

 

  • The GDPR introduces a right for individuals to have personal data erased.

There are multiple threads on here regarding your question and most seem to say no.

 

cheers

0
RoyB
Legend

‎20-04-2019 15:54

In response to Anonymous User's comment

They have to keep at least enough details to stop people endlessly taking introductory offers.

 

This is a legitimate reason for data retention under GDPR.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.