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Anonymous User
Not applicable

NOT WORKING

I SUBSCRIBED TO WATCH PREMIERSHIP MATCH, BUT IT WAS NOT WORKING.

PLEASE REFUND MY 9.89 POUND S . 

 

4 REPLIES 4
Saint1976
Elite 3

@Anonymous User this is a customer to customer community so no one here can refund anything.

 

You need to contact customer support via the below email

 

customerservices @ nowtv.com (ensuring no spaces)

gavs82008
Legend 5
Legend 5

@Anonymous User 

To activate Day memberships you sometimes need to start viewing on your mobile then switch to the big screen.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 

 

Something which must surely count as the ‘world’s most embarrassing workaround’ for Now Community Contributors to have to explain to Now members? 🤷🏻‍🤷🏼‍🤷🏼‍

 

High time Now put a Team on fixing this 😛 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@RoyB 

Couldn’t agree more bud, I’ve not had a sports membership in god knows how long. So I haven’t had the displeasure of needing to use this ludicrous workaround.

FYI that I do not work for NOW, just a NOW customer trying to help