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Advocate

My wife is being charged by now Tv but doesn't have an account

Hi my wife is being charged by now Tv for something she hasn't purchased, she doesn't have an account with now Tv and has had multiple transactions come out or pending in her bank account. The bank have told her to contact you to see what is happening but as she doesn't have an account she has no way of contacting you about this. 

Can anyone tell me how to resolve this please.

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Legend 5

Re: My wife is being charged by now Tv but doesn't have an account

@Peter972 

 

Your best option is to fill this form out. 

https://account.nowtv.com/payments/query/incorrect-charge

 

It is also possible that another account has been created with the payment details, you can find out with this link. 

https://help.nowtv.com/article/find-an-account

 

 

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Advocate

Re: My wife is being charged by now Tv but doesn't have an account

Sounds like fraud to me.

Get your bank to block any further transactions.

Call NowTV straight away. They don't make their number easy to find but here it is:

 

03303 323050

 

Best of luck! 

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Advocate

Re: My wife is being charged by now Tv but doesn't have an account

Unfortunately that number is just for broadband, most of the options don't let you speak to a person. When she did finally get through to a human theybjust said they can't help as it's a tv not broadband issue and to email [email removed] which she did but got an auto reply saying that address isn't used any more. 

So she is no further along.

She has spoke to the bank and got the payments marked as fraud but they said if now tv say they aren't fraud then the payments could still be taken. Hence why she needs to speak to someone to see what is going on.

Thankyou for the suggestion though!

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Re: My wife is being charged by now Tv but doesn't have an account

Email address

 

customerservices 'at' nowtv.com (you can't put email addresses here so obviously remove 'at' and the spaces with '@').

 

Complaint web form (click the blue writing in the middle to open it)

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Your bank is dodging it's responsibilities

 

https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-...

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Legend 5
Legend 5

Re: My wife is being charged by now Tv but doesn't have an account

@Peter972 

 

Your best option is to fill this form out. 

https://account.nowtv.com/payments/query/incorrect-charge

 

It is also possible that another account has been created with the payment details, you can find out with this link. 

https://help.nowtv.com/article/find-an-account

 

 

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