Unfortunately that number is just for broadband, most of the options don't let you speak to a person. When she did finally get through to a human theybjust said they can't help as it's a tv not broadband issue and to email [email removed] which she did but got an auto reply saying that address isn't used any more.
So she is no further along.
She has spoke to the bank and got the payments marked as fraud but they said if now tv say they aren't fraud then the payments could still be taken. Hence why she needs to speak to someone to see what is going on.
Thankyou for the suggestion though!
