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Anonymous User
Not applicable

‎04-06-2020 17:42

My ex girlfriend is still using my card on her NowTV account, how do I stop this?

The NowBot is not exactly the most helpful and there is no communication to NowTV staff. I spoke to them on chat before and they wouldn't help because I wasn't owner of the account, but the card on there is in my name.

 

Any suggestions? And can I get refunded for the months I paid as I shouldn't be paying these?

 

Thanks!

0
2 REPLIES 2
SweetBlitz
Expert 3

‎04-06-2020 17:47

@Anonymous User 

Either cancel your credit/debit card or ask your ex to change the payment details

Saint1976
Elite 3

‎04-06-2020 18:29

Your bank has a legal obligation to stop a continuous payment authority when instructed to do so.

 

https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-...