26-12-2020 22:05
Hi. My 3 yo daughter managed to buy a sky sports month pass when I was at work and she was with my non english speaking mum. I have canceled the pass but I have still been charged a shocking £33.99 that I really need at this time of the year. I have created a parental pin and payment pin so she can’t do it again. I am a single mum who would never be interested to watch sports!!! So I would like to get a refund. We have never watched sports nor used the pass and will never use it. What is the best way to contact now tv customer service please? I have been looking everywhere to get some assistance. Thank you!
Merve
Solved! Go to Solution.
26-12-2020 22:13
@Anonymous User
So you’ve definitely done the right thing with applying a PIN to your account.
As for refunds, there is a form you can fill out for "incorrect charge"
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box.
Hopefully you get it sorted
26-12-2020 22:13
@Anonymous User
So you’ve definitely done the right thing with applying a PIN to your account.
As for refunds, there is a form you can fill out for "incorrect charge"
https://account.nowtv.com/payments/query/incorrect-charge
That being said, the below link will point you in the direction for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” within the green box.
Hopefully you get it sorted
26-12-2020 22:24
Hi @gavs82008 ! Thanks for the quick help! I have just filled out the form. However, they don’t have available agents to chat online at the moment. Hopefully, they will get back to me soon. Merry Christmas!
Merve