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Anonymous User
Not applicable

My Payments redirects to another page

Hi,

 

I have issue on my account which I am not understanding (tested on two web browsers already: Firefox and Chrome and in both cases issue is the same).

I am trying update my payments details:

1. When I login to my account and select my payments - I see following URL for average 2 sec

- https://account.nowtv.com/payment-details

And then I am redirected to another page ???

https://watch.nowtv.com/setup/almostdone?returnUrl=&referrer=&partnerId=&voucherCode=

When I will click 'start watching' - I am redirected back to 'sign up' and so on.


I am not able to visit payment page at all.

Is there anyone who is having similar issues and if I am not allone how this is possible that redirects are workin this way - that one of the most importnat page (pament details) is redirecting to another page?

 

I am new in NowTV - how to contact this with Technical team - is OK just send this message here (to community?)

 

Please advice.

1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Looking at that URL suggests it thinks your account isn't fully setup. Just to check if you go to My Account > My Passes do you see your passes as expected (or alternately My Account > My Packages to see your package correctly). It's possible you've logged into a different account by mistake, or your browser is auto logging into a different one.

 

I think you're a broadband customer so I'd suggest giving the broadband team a call to change payment details and query the issue at the same time.