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Konnor1193
Newbie

Multiple payments

You have charged me 3 times and took almost all my money. 

 

I have been charged twice at 9.99 and charged 5.00 for the boost that I didn't want In first place and I want my money back. You have no right taking multiple payments like that.

I should have only paid 9.99 after my free trial.

 

Refund me immediately or ill report to my bank that this is fraudulent.

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gavs82008
Legend 5
Legend 5

Re: Multiple payments

@Konnor1193 

This is a customer to customer forum, saying “you” multiple times won’t have any effect whatsoever. 

So first step, change your password and ensure you force  a log out of all your devices.

https://help.nowtv.com/article/change-password

Secondly put a payment PIN on your account.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Thirdly, make sure there are no duplicate accounts with your payment details.

https://help.nowtv.com/article/find-an-account

Fourthly, make sure said memberships are cancelled

 

Then head onto live chat and explain the situation, just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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