27-02-2023 13:17
Hello
In the past four weeks
I've been charged multiple membership amounts.
My actual membership is £17 per month
But as well as that. I've been debited £20 £9.99 and £4.99
Which are not relevant to my account
How do i get those extra charges refunded and to ensure it doesn't happen again
27-02-2023 13:28
Put a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings
Are they all coming from the same account? What does it show on your account payments?
https://www.nowtv.com/gb/account/payments
If its not on the same account, use this link to determine other accounts with the same payment details.
https://help.nowtv.com/article/find-an-account
Then jump onto live chat for your refund. Make sure to click "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint