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Multiplecharge
Advocate

Multiple membership charges

Hello 

In the past four weeks 
I've been charged multiple membership amounts. 

My actual membership is £17 per month 

But as well as that. I've been debited £20 £9.99 and £4.99 
Which are not relevant to my account 
How do i get those extra charges refunded and to ensure it doesn't happen again 

 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Multiplecharge 

Put a payment PIN on your account. 
https://help.nowtv.com/article/change-pin-settings

Are they all coming from the same account? What does it show on your account payments?
https://www.nowtv.com/gb/account/payments

If its not on the same account, use this link to determine other accounts with the same payment details.
https://help.nowtv.com/article/find-an-account

Then jump onto live chat for your refund. Make sure to click "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help