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Anonymous User
Not applicable

‎23-04-2020 8:17

Multiple charges for entertainment pass

Hi all, 

 

I've recently opted in for the entertainment pass. I had an initial charge of £6.99 on the day of the purchase (16th April), and then another charge of £6.99 five days later (21st April). 

 

I checked my subscriptions, and I only have one pass that I opted in for. On my billing history it just has the first payment day listed on. I also checked to see if I have some unknown multiple accounts, and nothing comes up. 

 

I'm not sure what I can do about this since there doesn't seem a way to contact customer support. Anyone have any ideas?

 

Regards,

Deshan 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎23-04-2020 8:46

@Anonymous User 

As you have pretty much confirmed that you have checked your account and only the 1 payment coming off. Good to know that you have also checked for other accounts too. 

 

Just to confirm, was it this that you used to check for other accounts?

https://help.nowtv.com/account-finder/ 

 

Your best option would be to fill this form out. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
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