18-11-2020 10:03
I am moving home and have ordered NowTv broadband for where we are moving too. As I have set this up for the new address all my equipment will be sent to there. I have set this up to be installed the day after I move in and I am worried that the equipment will arrive before I do. Am I able to change the delivery address to my current address to avoid missing the delivery?
18-11-2020 13:25
Hi @Anonymous User
From my experience the NowTV Hub Router is despatched about 5 working days before your live activation date.
Though i have seen reports on the forum and over on Twitter that the despatch of the NowTV Hub seems to be 2 or 3 days since Covid-19.
Your best bet is to contact the NowTV Broadband Team.
The telephone number should be found on a number of places on your NowTV Broadband online account.
Try My Account > Manage Account > Broadband & Calls > then find the Moving Home section and keep clicking on it until the telephone number appears on your internet browser screen.