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Anonymous User
Not applicable

‎18-11-2020 10:03

Moving home: New account

I am moving home and have ordered NowTv broadband for where we are moving too. As I have set this up for the new address all my equipment will be sent to there. I have set this up to be installed the day after I move in and I am worried that the equipment will arrive before I do. Am I able to change the delivery address to my current address to avoid missing the delivery?

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎18-11-2020 13:25

Hi @Anonymous User 

 

From my experience the NowTV Hub Router is despatched about 5 working days before your live activation date.

 

Though i have seen reports on the forum and over on Twitter that the despatch of the NowTV Hub seems to be 2 or 3 days since Covid-19.

 

Your best bet is to contact the NowTV Broadband Team.

 

The telephone number should be found on a number of places on your NowTV Broadband online account.

 

Try My Account > Manage Account > Broadband & Calls > then find the Moving Home section and keep clicking on it until the telephone number appears on your internet browser screen.

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