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Robert29
Advocate

Monthly payments

My debit card is on the system and up to date.  My account says a payment of £50 was taken on the 19/12/22 and the next payment of £25 is due to be taken on 17/1/23.  Yesterday  I  received an unsolicited email purporting to come from NowTV saying I was in arrears and giving me a phone number to ring to make a payment.  I am concerned about scam emails and I can find no phone number on the Now website to call and query what is going on.  How can I get this resolved?

1 ACCEPTED SOLUTION
RoyB
Legend

@Robert29 

You can check the phone number you were given on sites like:-

https://who-called.co.uk/

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

2 REPLIES 2
redchiz1
Champion 2

You need to discuss this with the TV team directly, use the Chat online button near the top of the page here:

https://help.nowtv.com/article/how-to-submit-a-complaint

 

RoyB
Legend

@Robert29 

You can check the phone number you were given on sites like:-

https://who-called.co.uk/

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.