Monthly payment not gone through

[Anonymous User]

Hi

Please can someone say if anyone is having trouble with monthly payments as my sky entertainment payment couldn't be taken out as it was due today, I've got more than enough funds in my bank, I don't know if this a problem on now tvs end. 

[gavs82008]

@Anonymous User 

Best to pop onto Live chat.

https://help.nowtv.com/get-in-touch

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

[Anonymous User]

I've had exactly the same problem, plenty in the account but Now TV saying that the payment hasn't gone through, do Now have a problem?

[gavs82008]

@Anonymous User 

Go onto Live chat, hopefully they will get you sorted. 

[Anonymous User]

Ditto the above. Plenty of funds in account, no problems at all.with my bank but received an email yesterday evening informing me that this month's payment hasn't gone through. My Now TV account seems to have been suspended ?? 

[gavs82008]

@Anonymous User 

Have you been onto Live chat?

[Anonymous User]

Exact same here with the entertainment pass. Contacted them twice and told I would be contacted but heard nothing 

[Anonymous User]

Am having the same problem, I’ve changed bank cards and tried everything, still not working.

[Matthew1234567]

i think i'm having exactly the same issue with my entertainment pass and get the following red message displayed above passes and vouchers screen.

We couldn't take your last payment

Don't worry, you can keep watching for now. We'll try to take your payment again tomorrow.

To make sure you don't lose any of your Passes, check your payment details are up to date and you have enough funds in your account, or get in touch with your bank.

This was 3 days ago.  I still have access to entertainment and have contacted live chat twice to be told 'your case is still under investigation. The team is currently working on it'.

[Anonymous User]

Well you're not alone as I have had the same issue since 1st October. I've been on live chat three times and been assured that the payment would be taken on 3rd October.

Well it still hasn't gone through for the sports and is now showing the same message on my entertainment pass. I've changed payment method and the authorisation payment shows as pending.

Best thing is I'm on a free pass so the payment would be zero!

[Anonymous User]

Ok just been on live chat for the fourth time and they are aware that it's affecting "most" customers and the technical team are working on it.

[fhsh]

We came across this problem yesterday after getting an email  even though there should  have been a 2month cinema voucher start on 4/10. Spoke on chat and now have a reference no. but how long should you wait until you hear from them?

[Matthew1234567]

That's good to know it's not an isolated case, though it would of been good for Now TV to of emailed about this issue.

[Anonymous User]

Looks like they've sorted it out as mine is now back to normal.

I'd check your cancelled passes as my monthly sports pass that I had previously cancelled had been restarted!

[Anonymous User]

Mine is exactly the same, first, both cinema and entertainment didn't go through, then randomly my cinema one did. When i contacted them, they claimed it was because i didn't have enough money in my bank, I don't have another bank card to use, but it's clearly not a problem with my bank as the cinema pass went through a day later. I have also noticed that they are increasing the price of the entertainment pass on 9th october (didn't receive the email, was informed via the chat service) so my thinking is they are holding out on entertainment pass payments until after the increase date, so they can take the higher amount. I was told I'd be emailed within 24 hours, which was now 48 hours ago, and the current chat person is saying "soon" Personally I think they need to employ people to man phone lines for the tv service as they do for the broadband as it would solve a lot of problems.