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Anonymous User
Not applicable

Monthly fee.

I have had my NOW stick for 1 month now and only used the Entertainment Pass. I have just had £11.99 taken from my bank account.Is this a monthly fee for the NOW stick or have I been charged for something. I did cancell the free Entertainment pas that came with the purchase but did not access the film pass. I am not ok with Technology. Please help.

Thank you

Pete

 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

You have 2 options, fill out a incorrect charge form for a refund or Live chat

https://account.nowtv.com/payments/query/incorrect-charge

 

Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

You have 2 options, fill out a incorrect charge form for a refund or Live chat

https://account.nowtv.com/payments/query/incorrect-charge

 

Live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you.