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DSullivan
Newbie

Money taken, can't cancel pass, and blocked from help chat

I started a week's trial of the Entertainment pass on the 28th of November with the sole purpose of watching Upright (which was genuinely brilliant). However, I didn't want to continue paying for the pass after the trial, so I tried to cancel it as normal.

 

Unfortunately, when I tried this, I had no option to cancel - only to start another free trial. Stupidly, I assumed that perhaps the trial did not automatically turn into a subscription. I was, obviously, wrong. Money was taken from my account on December 6th.

 

Fair enough, I thought, I should have cancelled it, I'll do that now. But no, still no option to cancel, only to start another free trial, despite having already paid for a month's subscription. 

 

How strange, I thought, I'd better try and chat to someone at NowTV so we can get this fixed. But no. Because for some reason I have been BLOCKED from chatting with advisors before I even had the chance to complain.

 

Now my account still shows as having no passes, I can't watch anything, but I'm £8.99 worse off and I can't even complain about it. 

 

What the hell is going on?

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Tbolt
Mentor

Re: Money taken, can't cancel pass, and blocked from help chat

Did you get this sorted out? You should just be able to go to My Account > Pass & Vocuhers and then select cancel pass under which ever pass you have.

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gavs82008
Elite

Re: Money taken, can't cancel pass, and blocked from help chat

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