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JordanNOW
Advocate

‎08-05-2023 19:03

Mobile membership

Hi, I recently purchased a day pass and it said I would recieve a 6 month mobile pass within 10 days. This was over 10 days ago and still no pads. What should I do? Cheers.

 

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1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎08-05-2023 19:13

@JordanNOW 

Jump onto live chat and explain the situation. Click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎08-05-2023 19:13

@JordanNOW 

Jump onto live chat and explain the situation. Click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
JordanNOW
Advocate

‎08-05-2023 19:23

@gavs82008 Thanks for your help!

RoyB
Legend

‎08-05-2023 22:47

In response to JordanNOW's comment

@JordanNOW 

10 business days or 10 elapsed days?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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