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Anonymous User
Not applicable

‎21-02-2019 19:34

Missing payment information?

I'm a little confused, we just received a message from NowTV via email ending in @Notifications.contact.sky that a payment has been missed from our account. This has been working for previous 2 months we have been with them. I logged on our account and I cannot see any payment information (as in any details, nor any previous payments we have made). What has happened?

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎21-02-2019 19:52

Hi @Anonymous User 

 

I know NowTV are part of Sky, but I am not sure that when Now TV contact their customers by email there is no Sky identified under their email address where all email correspondence I have seen mentions Now TV in the email address and not Sky.

 

Did you ever have either a Sky or Sky Store account ?

 

Maybe contact NowTV live chat so they can get to the bottom of this email.

 

Link here to NowTV live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

 

 

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