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Minus on bill

Just checking my account and I've got - £26.29 on my broadband account, how can this be? I've not had broadband for over a year now, just tv membership... Do I owe this money? 

1 Reply
Legend 5
Legend 5


Just a thought here, but when you cancelled your broadband, did you keep your direct debit open for at least 6 weeks or did you cancel it straight away? If the latter, then that £26.29 is most likely a refund which can’t be paid because you cancelled the direct debit too soon. 

If you still have your broadband documentation call the broadband team and discuss the issue with them.