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jaduffy
Mentor

Merging two accounts held by the same person

I want to change the email address on my account. However, I already have an old Now account with my email address. (I really can't remember why this is.)

 

Can I merge these? Or delete the old one and then move my current one to the other email address?

16 REPLIES 16
gavs82008
Legend 5
Legend 5

@jaduffy 

You can by changing it within the account section of your website.

https://www.nowtv.com/gb/account/account-details

FYI that I do not work for NOW, just a NOW customer trying to help
jaduffy
Mentor

Unfortunately I can't do that as the email I want to use is already used by a previous account I created. I want to merge the accounts.

gavs82008
Legend 5
Legend 5

@jaduffy 

Drop customer support an email. Address found in my signature.

FYI that I do not work for NOW, just a NOW customer trying to help
jaduffy
Mentor

Thanks, but when I email that address I get an "undeliverable" message. Is the address definitely correct?

gavs82008
Legend 5
Legend 5

@jaduffy 

Give this a try help @ now tv . com (ensure no spaces)

 

Hopefully that’ll work so I can update the email in my signature.

 

Edit: corrected address.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@jaduffy 

Had to edit my post cause I screwed up the email address. Not sure if you will get notified about the update.

FYI that I do not work for NOW, just a NOW customer trying to help
jaduffy
Mentor

Hi

 

This address produces this autoreply:

 

Hi,

Thanks for getting in touch. However, this address is no longer monitored, so your message didn’t reach us.

Got a question about your NOW service? Browse our Help site or check out the NOW Community for answers.

Still need to speak to us? Just select Get in Touch on the Help article closest to your query and start a Live Chat with one of our expert advisors.

 

Sheesh.

gavs82008
Legend 5
Legend 5

@jaduffy 

Great! 
Ok third time is the charm as they say haha.

 

customer services @ Nowtv . com (no spaces)

FYI that I do not work for NOW, just a NOW customer trying to help
jaduffy
Mentor

After a lot of trial and error (and wasting time talking to a customer support person in the Now TV department), I managed to get hold of the phone number for broadband help. Here it is in case anyone else looks for it: 033 033 230 50

 

I've finally resolved my problem now. Thanks for the help.