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Char97
Advocate

Membership

Hi,


My son has bought the monthly sports membership without me knowing until I received the receipt and looked at my bank account. 

If I cancel the membership without watching it, will I get a refund? 

Or how do I go about getting a refund?

1 Solution
gavs82008
Legend 5
Legend 5

@Char97 

Best option is to set up a payment PIN.

 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

 

Then head onto live chat, by clicking “chat online” which hopefully staff can help you with the cancellation and refund.


https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

3 Replies
gavs82008
Legend 5
Legend 5

@Char97 

Best option is to set up a payment PIN.

 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

 

Then head onto live chat, by clicking “chat online” which hopefully staff can help you with the cancellation and refund.


https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Char97
Advocate

Hi,

 

I did have a payment pin but he guessed it as it was the same as my iPad 🙄 its now been changed on both to something he won’t get.

 

I’ve also tried the online chat but it’s just a chat bot 😩

gavs82008
Legend 5
Legend 5

@Char97 

For live chat you have to make sure you click “chat online”.

 

If you click “get help quicker” then this is the bot.

FYI that I do not work for NOW, just a NOW customer trying to help