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Anonymous User
Not applicable

Membership renewal

Have Paid the £25.00 yet don't have access to NowTv ??

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What NOW TV Memberships have you taken out ?

 

£25 per month sounds like a monthly Sports Membership.

 

What playback devices have you tried and is there any error message or error code ?

 

What happens if you go to My Account on the NOW App on your playback device and sign out and log back in with the account details used to renew your TV Membership ?

 

If you playback device gives you the option to delete the NOW App, then try a fresh NOW App download from your device Apps Store.

 

 

RoyB
Legend

@schnapps @Anonymous User 

 

Perhaps the £25 is for Now Broadband, and Mark does not realise that Now streaming memberships are not included in this?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Anonymous User 

Do you have a supported device for NOW?

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Yes two
gavs82008
Legend 5
Legend 5

@Anonymous User 

When your in the app, scroll to the bottom till you see a row of options. Go into “account” in there make sure your logged in.

FYI that I do not work for NOW, just a NOW customer trying to help