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Membership cancellation

Hi, I've canceled my subscription and it's now saying my debit did not go through. I canceled a few weeks ago. Please advise




When you cancelled, did you get an email confirming this? If not, then you probably left the multi-stage cancellation process at an earlier step, instead of proceeding to the end.

It would be useful if Now sent our emails warning of this to everyone who starts a Cancel, but bails out before taking an official Exit, but they don’t.

Another good check that you have really cancelled is to go back into the Membership, and check it is no longer showing an upcoming payment for the next renewal date.

If it is showing such a payment, then this warns you that you never completed the Cancel. Or conversely, no upcoming payment shows that you did Cancel successfully, even if you never got an email

How did you manage to stop the payments, by the way? Normally, you have to rely on Now just not invoking the CPA debit again….


Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
I did not receive any emails or communication of cancellation. I literally did it minutes after signing up as it was a mistake. When I going on my profile I can’t see anywhere to cancel. It says just go to subscription and say cancel but none of them are active. See screenshot attached.

SO if my acc is not canceled then how do it?
Legend 5
Legend 5


Where did you take out the membership(s), sounds like it was through the app. Which means they are tied to your App Store like iTunes or Google Play. 

FYI that I do not work for NOW, just a NOW customer trying to help