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GB1
Advocate

Membership Cancellation / Out of date card details

Hi there,

 

My Sports Monthly subscription was cancelled end of June as I had not updated my card details. I have done this now, can I please have my subscription reinstated please?

 

Many thanks,

 

GB1

6 Replies
gavs82008
Legend 5
Legend 5

@GB1 

You will need to do this yourself within your account.

https://www.nowtv.com/gb/account/membership

FYI that I do not work for NOW, just a NOW customer trying to help
GB1
Advocate

I have updated the card details already. And so to the subscription?
gavs82008
Legend 5
Legend 5

@GB1 
If you used the link I provided that will take you to your membership options.

You'll have to reselect the sports membership you were on. 

FYI that I do not work for NOW, just a NOW customer trying to help
Adam1
Newbie

Hi @GB1 I've also had my memberships cancelled as card details hadn't been updated in time. Your advice was to add them again in your account? But won't this mean I'm now charged at a rate for new customers? I was paying £5.99 a month for mobile sports membership, now seems to be £10.99?

redchiz1
Elite

@Adam1 Get onto the support team using the Chat online button here, I am sure they will be happy to help. 

Adam1
Newbie

Hi did you ever get a response to this? I see it was posted a long time ago.

I'm in exactly the same situation now, card was compromised and had to be cancelled and I hadn't updated my new details. Seems my memberships have now been cancelled.