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Anonymous User
Not applicable

Maximum registered devices exceeded

I've allegedly exceeded my number of devices. I've looked and only 3 of the 4 spaces are being used.

Help please as I'm trying to add a new device?!

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User

When you go to My Account > Devices on here are any Devices on the list duplications such has a PC , smart phone Xbox ?

Anyway your best option would be to jump over to live chat and ask them to reset all your devices on your account, then watch some nowtv content on the 4 devices you wish to re add back to your device list on your account.

Link to live chat here

https://help.nowtv.com/contact-us/managing-my-devices

View solution in original post

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User

When you go to My Account > Devices on here are any Devices on the list duplications such has a PC , smart phone Xbox ?

Anyway your best option would be to jump over to live chat and ask them to reset all your devices on your account, then watch some nowtv content on the 4 devices you wish to re add back to your device list on your account.

Link to live chat here

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

Yes I've gone to my acc.

 

It's only showing my 2x now tv boxes and my iPad, I try and readd my phone after getting it back from the insurance and it won't allow me to.

Thanks for the link however the live chat doesn't appear to work.

 

Thanks anyway

schnapps
Legend 5
Legend 5

Hi @Anonymous User

If the link isn't working for you, try a different internet browser with the adblocker switched off.

Anonymous User
Not applicable

Except live chat doesn't work, and seemingly hasn't for days, maybe even weeks...