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millario
Occasional Poster

Managing passes

Hi.

When I go to My Passes in my Now TV account I'm only given the option to 'Manage my pass in Sky account'.

When I click the link I'm taken to my Sky account where there is no option to 'manage my pass'; indeed Now TV isn't even mentioned apart from in the Bill section.

Any idea how do I add/remove passes? As fas as I can see there is no option for me to remove a pass. (tried to do a screenshot but it won't show up. 'Manage pass in Sky account is my ONLY option on the Now TV website.)

thanks.

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2 Replies
schnapps Legend 3
Legend 3

Re: Managing passes

Hi @millario

Previously your Sky ID and NowTV accounts was linked, this is not the case anymore (have a read of this link article below).

https://help.nowtv.com/article/sky-id-and-now-tv

Normally with a nowtv account, when you go to the nowtv website (log in with your nowtv details) and then select My Account > Passes & Vouchers you should be able to manage and cancel your passes (unless you purchased the pass via a iTunes account or you have a Vodafone nowtv offer).

You should also be able to view previous payments made and up & coming payments on your nowtv account by going to Billls & Payments on here.

If you have updated your nowtv account from your Sky ID, then maybe try a different internet browser with the ad blocker disabled or try incognito or private window mode in your browser.

Should you be going around in circles, then contact live chat for further assistance & help.

https://help.nowtv.com/contact-us/managing-my-devices

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millario
Occasional Poster

Re: Managing passes

Thanks for the suggestion

I can log in to Now TV and view my passes and bills but am unable to 'manage' my passes without clicking the link back to my Sky account. Once back in Sky there is no option to do anything with my Now TV passes.

Heading to Live Chat...

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