Hi can anybody help parents who are in the 80s have forgot their email details etc to accessing their account any ideas tried call centre but not very helpful has I don’t have their email etc keep going back to we need their details can provide address telephone number bank account etc but no email
If they have a TV with Now on it or on a device plugged into the TV, open that instance of Now, which will hopefully be logged in, as TV logins are persistent.
Then navigate along the top row of options to the gear wheel top right, and click it. This should show what email address they use to log in to Now.
Then try to log in to Now on a tablet or phone, giving that email address, and clicking ‘I don’t know my password’. Use the dialogue to get a new password sent to that email address.
Read the email (hopefully they haven’t lost access to that!) and use the new password with the recovered email address from above to log in to Now once again.
Existing devices that were logged in with the old password will stay logged in; only if/when they need to log in again will the new password be needed,