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JimMidds
Mentor
‎18-06-2021 13:34

Losing watch on 2 device's at same time?

While changing a device on my account I see in the small print that it says from 31 July I will only be able to watch on one device at a time instead of 2. Why is this changing? To be only able to watch 1 device at a time makes Now TV not worth the price. Has anyone else seen this? 

65 Replies
streamlegally
Scholar
‎03-11-2021 7:51

In response to RoyB

The decision to cut the basic number of streams from 2 to 1 and add advertisements was a SKY/NOW decision and a bizarre one given how the value of the streams has been eroded by other competing services and the number of subscription free and totally ad funded services available is increasing 

ScottishMike
Mentor
‎03-04-2022 12:09

In response to streamlegally

... and it can take up to 10 minutes for NowTV to realise you've signed out of one app so you can watch on another device?

RoyB
Legend
‎03-04-2022 16:43

In response to ScottishMike

@ScottishMike 

 

We now know that the ten-minute rule only applies if you (say) just switch the device off without exiting cleanly.

 

As long as you make a clean exit from what you were watching, even just back to the Home Screen, you can pick up straight away on another device,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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