You will be better off jumping over to the nowtv live chat service with anything releating to account matters.
Use this link below to access the live chat page or alternatively drop them a message from the same link.
If for some reason the link doesn't open for you or you can't reach live chat, then try a different internet browser with the ad blocking software disabled (MS Edge works for me).
I have been unable to get assistance either by phone nor live chat. My phone line is down so have now come to a place with broadband but can’t find the live chat option.
there is no message for me regarding the line failure so assume by have not been instructed to repair line.