04-04-2016 17:50
Live chat never seems to work.
im trying to get them to reset my devices but can't email and the live chat isn't working.
helpppp.
04-06-2017 20:35
Hi, thanks for your response. Eureka ! I worked out what the problem was with the missing LiveChat button(This may also explain other cases of missing buttons) . Basically one or maybe all of the browser protection apps I use was blocking Live chat eg Ghostery/Adblock plus security suite browser protection option. I disabled them on the help page and hey presto ! the button appeared.
I was able to contact a customer sevice rep on LiveChat who was very helpful and was able to sort out the technical problems I had been experienced. These prompted my decision to cancel my pass. The problem was I had downloaded NowTV player from NowTV page when, as I am using Windows 10, I needed the NowTV app from Windows store. Once I had uninstalled Nowplayer and downloaded NowTV app everything worked tickety-boo. Magic. One happy customer. The advisor reinstated the Sport pass and I was able to keep the 2 month offer I had originally purchased.
The advisor I spoke to was really helpful and friendly and has restored my faith in NowTV as I was beginning to seriously regret my decision to take up the offer.
04-06-2017 20:44
@Anonymous User wrote:
The advisor I spoke to was really helpful and friendly and has restored my faith in NowTV as I was beginning to seriously regret my decision to take up the offer.
Excellent news
20-02-2018 12:10
Help.....why does no one answer the live chat, I have been sitting here for 10 mins, an hour this morning and I left it for over an hour last night, is there anyone there!!
20-02-2018 18:19
@Anonymous User
Welcome to the forum. You might want to try a different browser and/or device (eg try on phone/tablet instead of PC or vice versa) or you could also try the send a message option instead.
You can send the NOW TV Team a message or get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
Alternately if your query is a general one rather than account related you could ask on the forum and someone might be able to help.
28-12-2019 23:22
I have a month sport mobile pass and a week pass can Google cast with mobile pass
31-12-2019 8:37
@Anonymous User
No. The Mobile Pass can only be watched on a mobile phone.
The week pass ought to let you cast any sport during the week it runs for, though.