04-04-2016 17:50
Live chat never seems to work.
im trying to get them to reset my devices but can't email and the live chat isn't working.
helpppp.
04-04-2016 18:04
@Anonymous User wrote:Live chat never seems to work.
im trying to get them to reset my devices but can't email and the live chat isn't working.
helpppp.
Have you tried accessing live chat by using either a PC, Laptop or Mac ?
04-04-2016 18:28 - edited 04-04-2016 18:30
@schnapps wrote:
@Anonymous User wrote:Live chat never seems to work.
im trying to get them to reset my devices but can't email and the live chat isn't working.
helpppp.
Have you tried accessing live chat by using either a PC, Laptop or Mac ?
Allusernamestak
Also, try this link below, which should get you to live chat or the email NowTV helpline.
04-04-2016 20:51 - edited 04-04-2016 20:52
Thanks a lot , emailed customer services and they where kind enough to make the reset.
Thanks guys
26-03-2019 10:09
The link goes nowhere - a bit like your chat button.
26-03-2019 10:34
Hi @Anonymous User ,
Have you tried the link in Andy's post above?
That should take you to our get in touch page to allow you to filter through to your specific issue and present you with the option for Live Chat.
Any issues please let us know.
Thanks
Karl
04-06-2017 15:42
Hi, I have cancelled my pass but have received no confirmation email. I want to contact Now TV but I have no live chat option as there is no button showing. I am really regretting taking up an offer now as there seem to be a lot of issues around cancelling passes.
04-06-2017 15:48
Hello @Anonymous User,
It's possible to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
04-06-2017 16:00
Thanks for response. I can send a message but I need Live Chat but there is no option, as I have said. There is no button displayed. I logged into account via smartphone and there is a button displayed but no chat window appeared. Not sure I can chat on phone. I have already sent a message re technical issues but no reply. Not very confident of any one getting back. Like a lot of people beginning to feel marooned.
04-06-2017 16:46 - edited 04-06-2017 16:48
@Anonymous User wrote:
I logged into account via smartphone and there is a button displayed but no chat window appeared. Not sure I can chat on phone.
What's the make and modle number of your mobile phone?
Cheers