I have received an email advising I have been charged for movies and entertainment, even though my card on my account had expired!
How do I go about getting a refund? I have some passes to put in at home and you should not have been able to take money from an expired card.
I keep getting the message HDcp unauthorised content disabled. What can I do
HDCP stands for high bandwidth digital content protection . It's a protection mechanism introduced by the movie and TV industry to protect content partly to make sure the equipment you using is properly capable of HD and partly to protect content. HDCP throwing its teddy out the pram isn't unusual unfortunately
The error message you're seeing is most likely because the protection mechanism thinks that there is something dodgy going on even though there isn't.
The most common cause is that the contacts on either the cable or the HDMI port on the devices you're using have worn, leading to a dodgy connection . The first step would be to disconnect and reconnect the devices you're using the same that solves a problem and resetting your device. If it doesn't your best bet would be to replace the HDMI cable
£6.99 can either be Entertainment month pass (have you used 14 day free trial for Entertainment? It may have automatically renew) or Sky Sports Day Pass.
You can check the Payment History via My Account once logged in to your account using smartphone, tablet or laptop/PC.
NOW TV Team