I won 2 months movies pass for free from a box of crunchy nut cereal i checked a week before it ran out on my now t.v account and realised that it runs out itself, now i have an email from now tv saying they tried but was unsuccessfull to take 9.99 from my account ???? i logged into now t.v and it says the same thing and that i cant cancel any pass while payment is in proccess ??? are you tring to take money i definatley wouldnt have agreed to from my bank as a crunchy nut prize winner ?? please email back or sort my account so they are not trying to take money from my bank thats not therer making me get bank charges and cancell any passes ureselves as i cannot do this feature on my account.
@underdogs81 when you entered the code from the cereal box you agreed to buy further passes after the two months until cancelled. As your forum details date back to Feb last year it sounds like you already had card details on file.
If you are getting the payment failed emails it's likely those card details are out of date. If you check https://watch.nowtv.com/account/cardDetails you can see which card they are trying to bill.
If it has expired or has no credit, in the next few days they will give up and automatically cancel your pass.
You took £6.99 out of my account on 9/1 why? I paid for sky 2 month movie package when buying hub I didn't want anything else. I emailed a complaint but have had no reply. My sky was from 26/12 for 2 months. I didn't want anything else. Please refund. Thank you