09-03-2015 16:03
LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS LIVE CHAT NEVER EVER WORKS.....COME ON SOMEONE PROVE ME WRONG BEEN TRYING FOR HOURS.........................................................
CAN YOU HEAR ME NOW TV CAN YOU PROVE ME WRONG YOU HAVE TAKIN MONEY FROM MY ACCT BY MISTAKE AND I WANT IT BACK....I SAID I WANT IT BACK I SAID I WANT IT BACK NOT TOMORROW NEXT WEEK ....TODAY I WANT IT BACK
Solved! Go to Solution.
13-03-2015 19:36
27-11-2018 23:04
@Andy wrote:
@Anonymous User
Welcome to the forum.
When you go to your My Account page do you still see an active movies/entertainment pass, with a Cancel Pass button next to it? If so you need to click the Cancel Pass button and follow the steps all the way to the confirmation at the end.
If you don't see any active passes on your My Account page have a look at this help page
http://help.nowtv.com/article/Cancelled-but-still-being-charged
can you help
13-03-2015 19:28
I can't even find a Chat button to click!! Yosemite on Mac.
13-03-2015 19:37
12-02-2016 20:37
I keep getting the message HDcp unauthorised content disabled. What can I do
12-02-2016 20:54 - edited 12-02-2016 20:55
@Anonymous User wrote:
I keep getting the message HDcp unauthorised content disabled. What can I do
Hi @Anonymous User
HDCP stands for high bandwidth digital content protection . It's a protection mechanism introduced by the movie and TV industry to protect content partly to make sure the equipment you using is properly capable of HD and partly to protect content. HDCP throwing its teddy out the pram isn't unusual unfortunately
The error message you're seeing is most likely because the protection mechanism thinks that there is something dodgy going on even though there isn't.
The most common cause is that the contacts on either the cable or the HDMI port on the devices you're using have worn, leading to a dodgy connection . The first step would be to disconnect and reconnect the devices you're using the same that solves a problem and resetting your device. If it doesn't your best bet would be to replace the HDMI cable
12-02-2016 20:39
Why is HDcp unauthorised
13-02-2016 11:18
I have brought a 2 month movie pass. I have just looked at my bank account and have seen i have been charged £6.99 . How do i get a refund ?
13-02-2016 11:45
same here. How on earth you find live Chat
14-02-2016 15:35
Hi @Anonymous User
£6.99 can either be Entertainment month pass (have you used 14 day free trial for Entertainment? It may have automatically renew) or Sky Sports Day Pass.
You can check the Payment History via My Account once logged in to your account using smartphone, tablet or laptop/PC.
Birgit
NOW TV Team
07-10-2015 13:06
I cant find a live chat button either. my phone used to have the app for now. The app is now asking for log in details then these are not recognised. really fed up.