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Andy1958
Mentor

Late in updating payment - how to pay

Hi

I have paid for a discounted 6 months Sports Pass. My monthly payment was due today but for some reason the payment failed. I never updated my card details but how am I able to make the payment for today?

The website keeps inviting me to pay the £33.99 non discounted payment.

Thank you

4 Replies
gavs82008
Legend 5
Legend 5

@Andy1958 

Jump onto live chat and see what staff can do for you.

Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Andy1958
Mentor

Thank you so much gav82008. You helped me to solve my problem.  Great help,  cheers

gavs82008
Legend 5
Legend 5

@Andy1958 

Super, glad you retained the sports discount. Full price is highway robbery! 😳

FYI that I do not work for NOW, just a NOW customer trying to help
Andy1958
Mentor

Absolutely Legend 5. Thanks for your speedy reply. You're doing a great job on this forum! Cheers again.