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Anonymous User
Not applicable

‎15-07-2022 9:41

Landlord needs proof account is closed

Hey everyone,

My previous landlord is asking for proof we've closed all our utilities accounts before they release our deposit, does anyone know how I can find proof that we're all paid up on the old house?

Cheers!

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎15-07-2022 9:47 - edited ‎15-07-2022 9:48

Hi @Anonymous User 

Would there be anything in your NOW online account under Manage Account > Broadband & Calls > Messages? 

If not and there is nothing official showing on your NOW account, then maybe drop NOW an email asking for this information.

Use the email address on this screenshot below to get in touch with them.

youdoodle-2020-05-11T14-12-50Z.jpg

 

 

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RoyB
Legend

‎15-07-2022 11:40

@Anonymous User 

Broadband is rather different from other utilities in that it’s portable.

So the crucial thing here may be to show that the account, even if not closed, no longer serves the old address.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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