@Anonymous User & @gavs82008 for Info
Somewhere, somehow you took a wrong turn and found yourself in scam town, as Gavs said NOW doesn't do scam phone numbers, i.e. £4.00 per minute or anything else. They do a freephone 0800 number for their broadband and phone customers, an online Text Chat to help with their streaming TV service for everyone else, an email address you can write to, which is:
And finally, an online complaint form.
So LBR, you better check yourself and find out where you went wrong.
PS. Oh yeah, I forgot to mention this customer based forum as well, i.e. plenty of "free choices".